Shipping & Handling Policy

At MediStoreBD, we aim to provide our customers with a seamless and reliable shipping experience. This Shipping & Handling Policy outlines the processes, timelines, and conditions for the delivery of orders placed on medistorebd.com.

Shipping Methods and Charges

Standard Shipping:

Time:

Delivered within 24-72 business hours depending on the destination.

Charges:

1. *Weight and Size Limit:*
– Maximum Weight: 4 kg.
– Maximum Size: 18 cm × 18 cm × 18 cm.

2. *Delivery Charges:*
– *Inside Dhaka City:* 50 BDT.
– *Dhaka Suburban Areas:* 80 BDT.
– *Outside Dhaka (Other Districts):* 100 BDT.

3. *Exceeding the Limit:*
– If the weight or size exceeds the specified limit, the delivery charge will be determined through mutual discussion.

Express Shipping:

Time:

Delivered within 2-16 business hours for inside Dhaka City locations.

Charges:

1. *Weight and Size Limit:*
– Maximum Weight: 4 kg.
– Maximum Size: 18 cm × 18 cm × 18 cm.

2. *Delivery Charges:*
100TK

3. *Exceeding the Limit:*
– If the weight or size exceeds the specified limit, the delivery charge will be determined through mutual discussion.

Free Shipping:

Available for orders above BDT30,000.  Not applicable for orders of offer or discounted items.

Offline Delivery Service

In addition to online orders, MediStoreBD offers offline delivery services to ensure greater convenience for our customers:

Service Availability: Offline delivery is available for orders placed directly through our retail outlets or customer service hotline.

Order Placement: Customers can visit our physical stores or call our dedicated hotline to place their orders and arrange for delivery.

Payment Options: Payments for offline orders can be made in cash upon delivery or through other accepted offline payment methods.

Delivery Charges:00TK

Delivery Timeline: Instant

Shipping charges vary based on the delivery location, package weight, and chosen shipping method.

Order Processing

• Order Confirmation: Upon placing an order, you will receive a confirmation email with details of your purchase.
• Processing Time: Orders are processed within 1-2 business days after confirmation. Delays may occur during holidays or promotional periods.
• Shipping Notification: Once shipped, you will receive a notification with the tracking information for your order.

Delivery

• Delivery Partners: We collaborate with trusted courier services to ensure timely and secure deliveries.
• Delivery Timeframe: Estimated delivery times vary based on the shipping method and location. While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather or carrier issues.

Handling of Delays

• Unforeseen Delays: If a delay occurs, we will promptly notify you and provide updates regarding the expected delivery timeframe.
• Lost or Damaged Shipments: In case of lost or damaged items during transit, please contact us immediately to initiate a resolution process.

Order Tracking

You can track your order using the tracking number provided in your shipping notification email. Simply visit the courier partner’s website and enter the tracking details to view the status of your shipment.

Shipping Restrictions

• We do not ship to P.O. boxes or restricted areas.
• Certain products may have specific shipping restrictions due to legal or logistical reasons.

Changes and Cancellations

• Order Modifications: You can modify your shipping address or cancel your order after placing it by contacting our support team.
• Non-Deliverable Packages: If a package is returned due to an incorrect address or other delivery issues, additional charges may apply for re-shipment.

Your satisfaction is our priority. MedistoreBD is committed to delivering your orders quickly and securely.